Bhavik Shah

Head of Loyalty & CRM, Metro Brands Limited

Bhavik Shah has a rich 12+ years’ experience in building Customer Engagement & Reward Program Concepts, Loyalty platform & solutions, and Analytics Planning. Bhavik currently performs as a Group Head Loyalty & CRM for Metro Brands Limited (formerly Metro Shoes Limited) consisting of 6 brands i.e. Metro, Mochi, Walkway, Crocs, Da Vinchi, & Cheemo. He has a profound interest in re-engineering the Customer Experience / Loyalty by exploiting Data, Analytics, Insights, & Technologies.

He has an excellent track record of handling few top-notch brands in Retail, Telecom, Malls, News Media, & Payment Tech Network companies as Specialist in Loyalty/Engagement, CRM, or/& Business Strategist. He is a strong business development professional with an MBA focused in Marketing