Conference – India Retail Forum

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AGENDA 2018 (AGENDA 2019 Coming Soon…)

Be a part of various roundtable conferences, educational sessions and workshops, presided over by 200+ speakers representing the visionaries and the luminaries of the retail world. Have a look at the full schedule below.

6th SEP 2018 I DAY 2

Building Retail Around Experiences

– Stores That Enchant, Shopping Spaces That Invigorate, Online Channels That Delight

EXPERIENCE ENGINEERING: The Art of Creating Experiences that Leave a Lasting Memory

o Moderator: Vijay Jain, Founder Director & CEO, ORRA Fine Jewellery
o Tejinder Singh, COO, Arvind Internet
o Farid Talhame, Chief Innovation & Culture Officer, Godrej
o Karan Berry, Creative Head, The Mandhana Retail Ventures (Being Human)
o Siddharath Bindra, MD, Biba
o Javier Sotomayor, MD, Cinépolis Asia
o Rehan Huck, AVP – Leasing, DLF Shopping Malls
o Munish Baldev, Founder & CEO, J S Martin & Co.
o Rajeev Singh, MD, BenQ India
o Sasikumar Parakkuth, MD, Retail POS

10:00 – 11:00

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The Future of Commerce

Shailesh Paul, Vice President & Head- Merchant Sales and Acquiring, India & South Asia, VISA

11:00 – 11:10

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BUILDING GREAT BRANDS AND GLOBAL VENTURES – Opportunities and Best Practices for Brands to Grow Globally

  • Who is the Customer? How is the customer buying behavior changing?
  • Going GLO-CAL – Think Globally, Act Locally – while maintaining international standards, focus on the demands of global communities and ethnicities – what are the challenges in this?
  • How can brands/retailers be present where customers shop?
  • What it takes for brands to capture mindshare and make that emotive connect?
  • The Millennial generation – are they looking at Brands in a different way or the time-tested way of brand building stays true with them?
  • How can brands build a strategy to sell in new geographies – fast and inexpensively?
  • International reach for Indian brands – brand-building ideas that don’t cost a fortune
  • What should be the channels – Online, Offline or OmniChannel?
  • What are the business models which are emerging to enable brands to achieve quick go-to-market in new geographies?
  • What are the possible partnerships emerging in the ecosystem and how can brands leverage them?
  • How can Indian brands reach international markets – finding local partners, joint ventures, distribution channels how have Titan, Nalli, Hidesign, Kama Ayurveda, Lakme, Café Coffee Day, Bira .. done it?


o Moderator: Venkat Nott, Founder & CEO, Vinculum
o Sumeet Yadav, CEO, Longchamp India (DO IT Retail Brands)
o Uma Talreja, Chief of Marketing & Customer Officer, Shoppers Stop
o Mohit Khattar, CEO, Baskin Robbins (Graviss Group)
o Sachin Jain, President, Forevermark (A part of De Beers)
o Vishak Kumar, CEO, Madura Fashion & Lifestyle, Aditya Birla Retail
o Adam Devey Smith, Managing Partner, One Off – Bentel

11:10 – 12:10

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Garima Mall, Nielsen

12:10 – 12:20

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GO MOBILE OR GO HOME! Going Beyond Basics to Offering Your Consumers Next-Gen Omnichannel Retail Experiences via Mobile Journeys

  • You can’t win in omnichannel retail without a well-thought through mobile strategy.
  • Beyond basic catalogue apps, mobile devices become the contextual glue to stitch together cross-channel & cross-session shopping journeys. But most retailers struggle with harnessing the power of mobile to connect the online & offline world and to create true shopping logic for consumers.
  • In this session, we will explore the key opportunities, technology & challenges that retailers must juggle to create meaningful mobile omnichannel journeys that make shopping more seamless and logical for consumers.


o Amit Kumar, COO, Globus
o Sanjay Pandey, Country Head, Clarks
o Imran Virji, Managing Director, Regal Shoes
o Ranjan Sharma, CIO & Head of Supply Chain, Bestseller (Jack & Jones, ONLY, Vero Moda)

12:20 – 13:20

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13:20 – 14:00

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ACING THE LOCATION STRATEGY: Where to open your next store!

  • What information do retailers look at while deciding the next store!
  • The importance of one’s location for a retailer can never be overemphasized. Given the relatively fixed nature, uniqueness, and long-term implications of such large-scale investments, it is critical to get the store location strategy right at the outset to maximise consumer footfalls and competitive advantages.
  • Undoubtedly, location decisions are complex, multi-dimensional and fraught with counter-factuals.
  • Listen to how the industry currently makes these decisions and what has been the learnings.


o Lead Presentation and Co-Moderator: Peeyush Bajpai, Director – Big Data Client Solutions, The Nielsen Company
o Co-Moderator: Sumit Arora, Retailer Vertical Lead – South Asia, The Nielsen Company
o Samir Kuckreja, Founder & CEO, Tasanaya Hospitality & Former President, NRAI
o Mayank Mohan, Director, Mohanlal Sons (Estd. 1881)
o C L Sethunathan, General Manager – Retail Sales, Asian Paints
o Jay Prakash Shukla, Founder and CEO, 1-India Family Mart
o Ramesh Kaushik, Vice President- Brand Experience and Business Excellence, Blackberrys Menswear
o Nitin Passi, Director, Lotus Herbals
o Tanmay Kumar, CFO, Burger King (Member of Founding Team that brought Burger King to India)
o Bimal Sharma, Head, Retail Services, CBRE
o Vinod Sharma, MD, Deki Electronics

14:00 – 15:00

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Suresh Prabhu, Union Minster of Commerce & Industry and Civil Aviation, Govt. of India

15:00 – 15:20

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  • Indian retail market overview & industry key facts
  • Source the right local partner and find the best strategy to penetrate India
  • Focus on established international brands & best experiences
  • Spot new locations
  • Discover international retailers looking for expansion in India

o Moderator: Jayne Rafter, Publishing Director, RLI, UK (World’s only global Retail & Leisure magazine)
o Vivek Kaul, Head of Retail, Advisory & Transaction Services, Asia, CBRE
o Tushar Ved, President, Major Brands
o Rajesh Jain, MD & CEO, Lacoste
o Pankaj Renjhen, COO, Virtuous Retail
o Rajneesh Mahajan, CEO, Inorbit Malls
o Damian Hopkins, International Director, Matalan
o Khurshid Vakil, Co-owner, Marina Retail Corporation, UAE
o Anabel Soares, International Franchise Director, Camaieu
o Alex Coombe, Business Development Director UK, Benelux & India, Bo Concept
o Levan Tsulukidze, Business Development Director, Tous

15:00 – 16:20

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GRAND FINALE: Fireside Chat and breakthrough Conversation: BREAKING THE CONVENTIONS TO SUCCEED AGAINST ALL ODDS – What is takes to be an unconventional leader, and how it motivates your team

o Moderator: B S Nagesh, Founder, TRRAIN
o Shailesh Chaturvedi, CEO, Tommy Hilfiger
o Dilip Kapur, Founder & President, Hidesign
o Sumitro Ghosh, CEO, Tata Starbucks
o Anjan Chatterjee, Founder and Managing Director, Specialty Restaurants
o Mukul Bafana, CEO, Arvind Internet

16:30 – 17:30

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19:30 – 22:00

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5th SEP 2018 I DAY 1

JLL India Retail Report: ‘India’s Retail Realty – A Changing Face’

– Introduction of the JLL India Retail Report followed by inviting the industry stalwarts on stage for report launch
o Shajai Jacob, Director and Head – Marketing, JLL India

– Unveiling of the JLL India report ‘India’s Retail Realty – A Changing Face’

– An overview of the JLL India’s Retail Realty Report highlighting key findings, future growth and investments
o Anish Puri, Director and Head, Retail Advisory, JLL India

10:00 – 10:10

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Retail Industry is evolving and is no more a transactional interaction between the buyer and seller. Retailers have to leverage technology to gain better insight into their consumer’s buying preference, patterns and habits. PHYGITS is a research driven platform which focusses on digital transformation journey of a retailer along with successful use of a particular technology solution. PHYGITS aims to catalyse the retail industry with some valuable content and create a source of reference point for any technology implementation in Retail.

o Bhavesh Pitroda, Founder & CEO, Experiential Media

10:10 – 10:20

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IRF RESEARCH PRESENTATION: When Trends Matter The Most – Tracking Consumer Trends for 2019 And Making Them Work For Your Business In An Intelligent Manner

Peeyush Bajpai, Director – Big Data Client Solutions, The Nielsen Company

10:20 – 10:30

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HP Engage Launch

  • Andrew Medlin, Director of Product Management Retail Solutions Global Business Unit, HP
  • Ankur Sabharwal, Country Manager – Value Business (Workstations, Thin Clients and Retail Solutions, HP

10:30 – 10:37

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IRF RESEARCH PRESENTATION: Understanding What Drives Shoppers’ Needs and Aspirations in the Digital Age and Delivering Experiences in the Phygital Era

Anurag Mathur, Partner & Leader – Consumer Goods & Retail, PwC Strategy &

10:38 – 10:50

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ONE-ON-ONE with Kishore Biyani – an exclusive tête-à-tête with the doyen of Modern Retail

Renowned business leader Anuj Puri engages Retail czar Kishore Biyani in a candid conversation .. RETAIL 2.0 .. learn what’s in store for the game-changers of Retail industry.

10:50 – 11:20

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INAUGURAL AND KEYNOTE – The Promise in Retail : How Retail will Shape India’s Future Prowess as the Top 3 Economies of the World

Suresh Prabhu, Union Minster of Commerce & Industry and Civil Aviation, Govt. of India

  • Moderator: B S Nagesh, Founder, TRRAIN
  • Ramanathan Hariharan, Group Director & Board Member, Landmark Group (Dubai)
  • Patrik Antoni, Deputy Country Head, IKEA India
  • Aymeric Lacroix, Managing Director – Southeast Asia and India, Swarovski
  • Sudhir Sethi, Founder Chairman & Managing General Partner, IDG Ventures India
  • Ashish Goel, Founder & CEO, Urban Ladder

11:20 – 12:15

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  • Pushpa Bector, Executive Vice President & Head, DLF Shopping Malls
  • Harshavardhan Chauhan, Central Head of Marketing & Phygital, DLF Shopping Malls

12:15 – 12:30

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IRF SOLO * Stories * Opinions * Learnings * Outcomes * – Learnings of foreign Retailer from India – Ikea’s journey

What Ikea has learnt from India from its foray five years back to its first store opening, when it comes to:
– consumer expectations
– consumer insights
– process with regulations & legislations
– journey into future etc.

Patrik Antoni, Deputy Country Head, IKEA India

12:30 – 12:40

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Redefining what a Smart Mega City Means – Integrated Developments Changing the Future of Retail

Arjun Aggarwal, Managing Director, Bhartiya City Developers

12:40 – 12:50

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  • 10 Trends that will disrupt Retail in the Next Decade and 10 Lifestyle changes that Retail will disrupt in the Next Decade
  • Preserving Brand heritage vs making them cool and trendy for Millennials – would Millennials loaded with money buy Burberry and Hermes?
  • Too much discounting and frequent sales kill brand prestige – how to balance pressure of increasing Sales and walking the tightrope on the Right Pricing-Promotions-Brand Value Strategy
  • Looking beyond the next quarter – fulfiling shareholder and investor expectations quarter to quarter, with an eye on long-term vision and sustainibility
  • What will it take for Indian brands to acquire international stage – few have done it – Titan, Tanishq, Fabindia, Nalli, Hidesign ..
  • Marketing Adaptation – Lesser Budgets, More Impact: Days of ad blitzkrieg are over – How to capture 10x the eyeballs and consumer interest with 1/10th the budget of expensive TV spots and Full page ads
  • Optimising consumption – Creating concepts and products that are made for India, provoking new consumption categories, building a critical mass of market-aligned products
  • Retail a mix of science, art and lots of math thrown in to drive a profitable P&L – how a successful CEO can navigate this turf


  • Lead Presentation and Co-Moderator: Microsoft
  • Co-Moderator: Abheek Singhi, Senior Partner and Director, Asia Pacific Leader – Consumer and Retail Practice, The Boston Consulting Group (BCG)
  • Khurshid Vakil, Co-Founder & Executive Director, Marina Retail Corporation, UAE
  • Rajiv Suri, MD and CEO, Shoppers Stop
  • Rajan Malhotra, President – Retail Strategy, Future Group
  • Naveen Jaggi, President, America – Retail Advisory Services, Leasing and Capital Markets, International Director, JLL
  • Hemant Sheelvant, Head – Personalization Technologies in Retail, Robert Bosch Engineering and Business Solutions

12:50 – 13:50

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13:50 – 14:50

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Behind the Scenes – What a CEO Goes Through In Setting Up A Venture From Scratch

  • How to start and scale up your business
  • market, Demographic and Consumer Insights – how founders build their insights and use them in formulating their first 100 days strategy
  • What not to do in the early stages to avoid people and resources burnout
  • Market entry strategies which new players adopt vs the behemoths like Nestle, Unilever, L’oreal
  • How to invent, create and disrupt new categories
  • First mover advantage vs a me-too player
  • The funding myth and bias – is enough funding available for non-tech startups – has the media hyped up the availablity of easy funding too much, and the innumerable angel investors that abound


o Lead Presentation and Moderator: Shubhranshu Pani, MD – Retail Services & Stressed Asset Management Group (SAMG), JLL India
o Pranav Desai, Director & CEO, Cleveland CycleWerks India
o Natasha Shah, Founder, The Nature’s Co.
o Rohan Mirchandani, Co-Founder & CEO, Epigamia (Drums Food)
o Anuj Rakyan, Founder, RAW Pressery
o Nikhil Ranjan, Founder and MD, William Penn
o Sohrab Sitaram, Co-founder, Keventers
o Ashwin Mocherla, Co-Founder, The ThickShake Factory
o Sagar Daryani, CEO & Co-founder, Wow Momo

14:50 – 15:50

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Knowledge Presentation

Srikant Subramanian, Bluestar

15:40 – 15:47

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How to Curate Shopping for the Consumer of Today: Fusion of Goods plus Experiences to add the next level of Zing to the Complete Customer Journey

  • The Store of the Future: All about experiences, memories and an enchanted outing – product is becoming the side-show now : How to create those cherished experiences
  • Reimagining of the customer journey – Slim down, stay relevant and sell more
  • Size matters — and niche (small and personalised) is where retail is headed
  • The added zing of taste to overall shopping flavour: Customers who east during a shopping centre trip spend on average 27 minutes longer in the shopping center / Customers who eat during a shopping center trip spend 18% more in overall transactions
  • Ikea has been legendary – while it is a fabled home and living retailer, 30% of its revenues comes from its food service which it build into the stores
  • Customer Experience initiatives need a Mindset change – not just rehashing old tricks in the box but completely innovating from ground up – Experimenting is the new Experiential element
  • How your Product could be a souvenir of an outstanding shopping experience


o Moderator: Ganesh Subramanian, Founder & CEO, Stylumia
o Ashish Saxena, Executive Director & CEO, Chili’s Grill & Bar
o Kaisar Kazi, Senior General Manager, Reliance Industries
o Pradeep Hirani, Chairman, Kimaya Fashions
o Rafique Malik, Chairman & MD, Metro Shoes
o Hemang Bhatt, Co-founder & MD, HAS Juices & South Bombay (a south Indian café) & Director, B Bhagat Tarachand
o Anjali Bilgikar, India Partner, HappyOrNot
o Chavi Jafa, Head of Commercial Products, India & South Asia, VISA
o Virender Pal Singh, Vice President, Intellect Commerce

16:00 – 17:00

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REIMAGINED! Brick-And-Mortar Businesses – The New Retail Spaces and Store Strategy of Iconic Retailers

  • Brands redefining what it means to have a physical location – instead of simply opening more stores in the mold of their other flagships, exploring new real estate strategies and investing in brick-and-mortar businesses that focus on unique experiential moments
  • Nordstrom opened the first prototype of a new store concept called Nordstrom Local in Los Angeles – which carries no merchandise, instead offers styling, tailoring, manicures, returns for online purchases, and a beverage bar
  • Sephora recently launched Sephora Studio – a new small-format neighborhood concept that features custom makeover services, facials, sampling opportunities, and same-day pickup of online orders
  • These types of next-generation real estate strategies give customers a reason to visit storefronts beyond just the products, and help forge a more emotional connection with brands – what are the similar concepts retailers in India can initiate and experiment with
  • Transforming dining out and leisure – restaurants not only about food and cuisine – but becoming a way of life, a melting pot where life imitates art, and often, the other way around


  • Lead Presentation and Moderator: Anurag Mathur, Partner & Leader – Consumer Goods & Retail, PwC Strategy &
  • Mohit Kampani, CEO, Aditya Birla Retail
  • Abhishek Ganguly, MD, Puma India
  • Rajesh Jain, MD & CEO, Lacoste
  • Rohan Jetley, Promoter & CEO, TGI Fridays
  • Rohan Batra, Managing Director, Fila (Cravatex Brands)
  • Ankur Sabharwal, Country Manager – Value Business (Workstations, Thin Clients and Retail Solutions, HP
  • Swarndeep Singh, Managing Director, Logic ERP Solutions

17:00 – 18:00

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19:30 – 22:00

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